Frequently asked questions

Click on the category to reach it

Products

Order & Shipping

service

Products

  1. What categories of products does Femileganz offer?
  2. What materials are Femileganz products made of?
  3. How do I care for my Femileganz products?

1.) What categories of products does Femileganz offer?

Femileganz offers elegant products for women in four main categories:

accessories
Summer
sport
winter

2.) What materials are Femileganz products made of?

Our products are made of high-quality materials such as silk, imitation silk, pashmina wool, rayon and various durable synthetic fabrics. You can find the exact materials in the respective product descriptions.

3.) How do I care for my Femileganz products?

Care instructions vary depending on the product. For silk and pashmina, we recommend hand washing in cold water and drying flat. Detailed care instructions can be found in the product description.

Up

Order & Shipping

  1. Which payment methods do you accept?
  2. How long does shipping take?
  3. Can I track my order?
  4. Do you offer free shipping?

1.) Which payment methods do you accept?

We accept various payment methods including credit cards (Visa or MasterCard), PayPal and Klarna invoice

2.) How long does shipping take?

The shipping time varies depending on your location. Within Germany, shipping usually takes 3-5 working days. You can find more information on our Shipping & Delivery page

3.) Can I track my order?

Yes, after your order has been shipped you will receive a shipping confirmation with a tracking number.

4.) Do you offer free shipping?

Yes, we offer free shipping for orders over 39 euros. Please check the current conditions on our website

Up

service

  1. What is your return policy?
  2. How can I contact customer support?

1.) What is your return policy?

We offer a 14 day return guarantee. If you are not satisfied with your purchase, you can return the item in its original condition within 14 days of receipt. Please visit our returns page for more information.

2.) How can I contact customer support?

You can contact our customer support via the contact form on our website or by email. All contact information can be found on our contact page

Up